The 5 advantages of using AR remote maintenance in the construction industry

Augmented reality is used in all stages of construction, from initial design to informing stakeholders or onsite help by experts. In this article we will focus on AR Remote maintenance, and the advantages this new technology has to offer. In the construction industry cutting edge innovations go hand in hand with proven methods. The examples listed here show how collaboration and service has evolved.

5 advantages of using AR remote maintenance

1. Speed

When trained personnel arrive on the job they will need more than their knowledge, they also require the right tools. This could be a stack of manuals, schematics or a pneumatic drill or a special screwdriver. AR Remote maintenance will not help with procuring the hardware, it will come handy while using it. With augmented reality it’s possible to preload enormous amounts of information onto the AR headsets. The employee will be able to load specific data at will.

With more advanced models it’s even possible to use optical recognition, which allows software to evaluate the situation. The next step is to call upon AR Remote maintenance, whereby a person will assist the employee at the site. Through one-on-one communication the issue can be resolved quickly because all the digital and communication tools are directly available.

2. Expertise

You can send out your best technician, but even that expert will not know everything. It is also not smart from a business perspective to train one person with superhuman abilities. It makes a lot more sense to train a number of people with solid skills that can work concurrently on different cases.

With augmented reality gear a specific expert can be contacted by one of your general technicians. Sometimes a quick look by an expert at the office is enough for an issue to be resolved. Apart from centralized expertise it’s also possible to patch in a colleague that’s currently working at a different location. There are devices with two-way communication, that allow for a network of experts to interact. This creates a strong network of expertise to rely on.

3. Safety

While performing maintenance safety is always a priority. When there is a defect because of damage, degradation or a construction flaw the person on the scene will have to take great precaution while working. More people means a larger risk, so the amount of workers on site should be limited.

With AR Remote maintenance the amount of people on the scene can be reduced, wearables allow interactivity without touching the device which provides increased movement and mobility. Of course the extra information at hand while using AR headsets like the Realwear HMT-1 will lead to a safer work environment. And last but not least; an augmented reality headset allows the technician to stay aware of the surroundings, because there’s no need to look at paper manuals or look at a screen while working.

4. Cost

In every sector cost is a factor. In construction quality is of course a priority, but the budget is always limited in some way. AR Remote maintenance is an investment that will pay for itself by increasing efficiency. The aforementioned advantages apply, working faster and safer means less expenses regarding personnel and insurances. Because both hardware and software are scalable the equipment can be arranged for minimum expenditure with maximum revenue.

The rates in the construction industry are high for clients, yet competitive with narrow margins. Working in a cost effective manner is essential to stay in business. Innovative technologies with a scalable infrastructure play a large role in reducing costs. For instance in the field of employment and training, you can accomplish more in less time with a smaller group of people while retaining quality and flexibility.

5. Satisfaction

It’s difficult to measure satisfaction, it’s a subjective criterium after all. There are many stakeholders involved with a construction project. The developer, the professionals who execute the project and the clients / renters / buyers who will use the properties. In each stage the rate of satisfaction is important, service and support are two factors that influence satisfaction.

This is another area where AR Remote maintenance can play a role. For instance in the form of an employee that can deliver a higher quality service than before. This technology can also be used by clients, both realtors and clients down the line. With remotely delivered assistance a company can solve issues directly with clients and users, without the need to send someone to the location.


The approach to building AR tools does not differ much from building constructions in real life. Based on demand a fitting solution is offered that is built from expertise and technological possibilities. Augmented reality has the advantage of being scalable, fluid and responsive to changing demands. AR Remote maintenance is one example of innovative technology as a valuable tool.

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